Privacy Policy

Platinum Retreats Pty Ltd
ABN: 30 689 501 040
Melbourne, Victoria, Australia

This Privacy Policy explains how Platinum Retreats Pty Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or contact us.

Personal Information We Collect

We collect personal information you provide when you send emails or submit queries, so we can respond to your requests. This may include:

  • Your name

  • Contact details such as email address

  • Property address or details if provided

  • Any other information you choose to share

We also collect technical data automatically when you browse our website, such as your IP address, browser type, and device information via cookies and analytics tools (see below).

How We Use Your Personal Information

We use your personal information to:

  • Respond to your queries and requests

  • Provide and improve our services

  • Manage our website and communications

  • Comply with legal obligations

We do not sell, rent, loan, trade, or lease your personal information to third parties.

We only disclose your information to third parties in the following cases:

  • With your consent

  • To service providers who assist us in delivering products or services (e.g., IT providers, hosting, analytics)

  • To comply with legal processes, court orders, or investigations

  • If we believe your actions violate our terms or policies

Use of Cookies and Tracking Technologies

When you visit our website, we may place “cookies” in your browser to collect navigational data to help us improve content and user experience. Cookies do not identify you personally.

We use Google Analytics to analyse website traffic and visitor behaviour. Google Analytics collects data that may be stored and processed overseas. You can modify your browser settings to block cookies, but this may affect website functionality.

Information Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Our website is hosted on Squarespace, which employs security measures to safeguard data.

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Overseas Disclosure

Your personal information may be stored and processed outside Australia, including:

  • Website hosting on Squarespace servers

  • Google Analytics data processing

  • Google Workspace email services

We take steps to ensure overseas providers protect your data according to Australian privacy standards where possible.

Access, Correction & Complaints

You have the right to access and correct personal information we hold about you. To do so, please contact us at:

Email: stay@platinumretreats.com.au

If you believe we have breached your privacy or this policy, you may lodge a complaint with us. We will respond within 30 days. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

Disclaimer

While we strive for accuracy, Platinum Retreats Pty Ltd accepts no responsibility for errors or omissions in this policy or on our website.

Thank you for trusting Platinum Retreats. We are committed to protecting your privacy and providing professional service.